Xarios CTI Software
Xarios Phone Client
Xarios supply a range of Phone Clients that have been designed for staff who are dependent on their phone.
Through dedicated knowledge in the contact centre industry, Xarios have achieved an efficient and simple product that has set the benchmark for CTI software.
Desktop Software is essential in improving the users interaction with their telephone and can offer many benefits such as the below:-
- Enabling call control from the PC not the phone
- Minimising training requirements
- Reducing the amount of time users stay on the phone
- Reception and operator training
- Capturing information about the caller / call type
- Providing status visibility of users throughout the organisation
In accordance with the above the Xarios phone client offers the following features:-
- Call Control (Hang up, Transfer, Hold & Retrieve all from the PC)
- Highlight & Dial
- Screen Popping
- Status Visibility
- TAPI
- Custom Development
- CRM Integration for the top 20 packages
Call Recorder Overview
Call Recording has never been more essential and cost effective than in today’s high pressure business environments. It allows you to protect both your staff and customers whilst also aiding in the training of employee’s.
Investing in the Xarios Call Recorder at any level provides a path to features and benefits once considered to be available only in large complex contact centres. Features such as the Tagging of recording into your CRM database, Network archiving and retrieval using sophisticated search and playback options; all in a secure environment that complies with the latest regulations and legislation.