MyCalls - Total Call Management

What is MyCalls

A complete call management system in a single solution for the UNIVERGE SV8100*. In short, it’s the most cost effective manager your company will employ!

Some of your most expensive assets, ie your communications and staff can be managed effortlessly from a supervisor’s desktop. The MyCalls range includes call monitoring, call centre management, call recording and call activity analysis. All this happens in REAL-TIME allowing you to respond to changing conditions in your business quickly

How much are missed calls costing your business?

Most businesses don’t even know - you can’t manage what you can’t measure. MyCalls helps you follow up any missed calls, lets you know if you need to expand and helps prevent losing customers to your competitors

MyCalls Management - which business would benefit from MyCalls?

Any business, regardless of size, that uses telephony with its customers - it’s not just for call centres. sales departments, helpdesks, insurance companies, healthcare, the list is endless. Recent changes in business laws have also seen call recording become a necessity for many

Good reasons to choose MyCalls

• Increases productivity
• Reduces costs
• Rapid return on investment
• Wins more business
• Improves customer perception
• Improves customer service